Buick comes out on top for the second straight year according to the customers surveyed in the J.D. Powers 2015 U.S. Customer Service Index (CSI).
The study measures service satisfaction among owners and lessees of one to five year old vehicles. The five areas of service focused on in the study are service quality, service initiation, service advisor, service facility, and vehicle pick-up.
Visit Gurley Leep Buick's award-winning service department today to experience why so many Buick drivers are happy with their experience.
Tuesday, June 30, 2015
Wednesday, June 17, 2015
The GM Certified Pre-Owned Advantage
When you purchase one of our Certified Pre-Owned vehicles, you get more: new car confidence with a used car price tag. In order to be selected for certified status, only a few vehicles are chosen and must meet the highest, strictest factory-set standards. Not only is certified status something that has to be earned, now it means more for you. It means Owner Care. It means a better vehicle package, giving you greater confidence of our exclusive 2-year/24,000-Mile1 CPO Scheduled Maintenance Plan which includes oil changes, tire rotations, and a multi-point inspection. It's another reason why our owners experience more satisfaction and certainly get more than the average vehicle.
All Pre-Owned vehicles must go through a strict evaluation and meet our premium manufacturing standards to earn the Certified title. Vehicles will qualify for the evaluation if they comply with the following requirements:
The 172-Point Vehicle Inspection and Reconditioning Process includes:
Our 172-Point Vehicle Inspection and Reconditioning Process is conducted only by highly trained technicians and adheres to strict, factory-set standards to ensure that every vehicle's engine, chassis, and body are in excellent condition. The technicians ensure that everything from the drivetrain to the windshield wipers is in good working order, or they recondition it to our exacting standards. The vehicles are road-tested, put up on a lift for a complete underbody and frame inspection, and then completely checked for any cosmetic flaws.
Warranties
When we say "no worries," we really mean it. Buy a Certified Pre-Owned vehicle from Chevy, Buick, or GMC and you're protected from the moment you leave the lot. Why? Because all of our 2010-2015 vehicles come with two factory-backed auto warranties that combine to provide fantastic coverage: a 12-Month/12,000-Mile1 Bumper-to-Bumper Limited Warranty and a Powertrain Limited Warranty, both with $0 deductible.
Bumper-to-Bumper Limited Warranty:
What's included?
Almost every part of our vehicles is covered under the 12-Month/12,000-Mile1 Bumper-to-Bumper Limited Warranty (excludes normal wear and maintenance items). See below for the list of exclusions.
What's not included?
Powertrain Limited Warranty:
Every Certified Pre-Owned vehicle from Chevy, Buick, and GMC comes with a transferable 5-Year/100,000-Mile2 Powertrain Limited Warranty, including Roadside Assistance and Courtesy Transportation. Buick vehicles starting with the 2013 model year and newer come with the 6-Year/100,000-Mile2 Powertrain Limited Warranty. We believe in our vehicles and aren’t afraid to stand behind them.
What's included?
$0 Deductible
Transferable to subsequent owners
Roadside Assistance
Courtesy Transportation
Roadside Assistance
Engine
Now that you've been armed with information regarding GM Certified Pre-Owned vehicles and the tests each vehicle goes through to get certified, shop our inventory for Certified Pre-Owned GM vehicles or come into our showroom located at 215 W. Douglas Rd. Mishawka, IN. 46545 to speak with one of our GM Certified Product Specialists.
All Pre-Owned vehicles must go through a strict evaluation and meet our premium manufacturing standards to earn the Certified title. Vehicles will qualify for the evaluation if they comply with the following requirements:
- Be a Chevrolet, Buick, or GMC
- Be within current plus-5 model years
- Be within a maximum of 75,000 vehicle miles
- Pass our 172-Point Vehicle Inspection and Reconditioning Process
- Have a clean title
- Come with a Vehicle History Report
The 172-Point Vehicle Inspection and Reconditioning Process includes:
- Maintenance
- Tired and Brake Pads
- Detailing
- Road Test
- Functional
- Engine Compartment
- Under Vehicle
- Interior
- Exterior
- Hybrid Vehicles
Our 172-Point Vehicle Inspection and Reconditioning Process is conducted only by highly trained technicians and adheres to strict, factory-set standards to ensure that every vehicle's engine, chassis, and body are in excellent condition. The technicians ensure that everything from the drivetrain to the windshield wipers is in good working order, or they recondition it to our exacting standards. The vehicles are road-tested, put up on a lift for a complete underbody and frame inspection, and then completely checked for any cosmetic flaws.
Warranties
When we say "no worries," we really mean it. Buy a Certified Pre-Owned vehicle from Chevy, Buick, or GMC and you're protected from the moment you leave the lot. Why? Because all of our 2010-2015 vehicles come with two factory-backed auto warranties that combine to provide fantastic coverage: a 12-Month/12,000-Mile1 Bumper-to-Bumper Limited Warranty and a Powertrain Limited Warranty, both with $0 deductible.
Bumper-to-Bumper Limited Warranty:
What's included?
Almost every part of our vehicles is covered under the 12-Month/12,000-Mile1 Bumper-to-Bumper Limited Warranty (excludes normal wear and maintenance items). See below for the list of exclusions.
What's not included?
- Tire damage or wear
- Damage due to bedliners
- Damage due to accident, misuse or alteration
- Collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle
- Misuse of the vehicle such as driving over curbs, overloading, racing or other competition. (Proper vehicle use is discussed in the owner manual.)
- Alteration or modification to the vehicle, including the body, chassis or components, after final assembly by Chevy, Buick or GMC.
- Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.
- Damage or corrosion due to environment, chemical treatments, and/or aftermarket products
- Damage due to insufficient or improper maintenance
- Damage due to contaminated or poor-quality fuel
Powertrain Limited Warranty:
Every Certified Pre-Owned vehicle from Chevy, Buick, and GMC comes with a transferable 5-Year/100,000-Mile2 Powertrain Limited Warranty, including Roadside Assistance and Courtesy Transportation. Buick vehicles starting with the 2013 model year and newer come with the 6-Year/100,000-Mile2 Powertrain Limited Warranty. We believe in our vehicles and aren’t afraid to stand behind them.
What's included?
Roadside Assistance
We’re proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 5 years (6 years for Buick 2013 model year and newer) or 100,000 miles, whichever comes first (from original in-service date). See your dealer for details.
Courtesy Transportation
If your vehicle requires warranty repairs, we’ll provide alternate transportation and/or reimbursement of your transportation expenses. This offer is good during the auto warranty coverage period only. See your dealer for details.
Engine
- Cylinder head
- Block
- Timing gears
- Timing chain
- Timing cover
- Oil pump/oil pump housing
- OHC carriers
- Valve covers
- Oil pan, seals
- Gaskets
- Turbocharger
- Supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer, and engine mount
- Timing belts are covered until the first scheduled maintenance interval
- Case
- All internal lubricated parts
- Torque converter
- Transfer case
- Transmission/transaxle mounts, seals, and gaskets
- Final drive housing
- All internal lubricated parts
- Axle shafts and bearings
- Constant velocity joints
- Axle housing
- Propeller shafts
- Universal joints
- Locking hubs
- Front differential actuator
- Supports
- Seals and gaskets
What's Not Included
All the above items are not covered for damage due to accident, misuse, alteration, insufficient or improper maintenance, or contaminated or poor-quality fuel. For complete details, refer to your Auto Warranty and Owner Assistance Information booklet.\Now that you've been armed with information regarding GM Certified Pre-Owned vehicles and the tests each vehicle goes through to get certified, shop our inventory for Certified Pre-Owned GM vehicles or come into our showroom located at 215 W. Douglas Rd. Mishawka, IN. 46545 to speak with one of our GM Certified Product Specialists.
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